Our values in operation: Health
Health is one of the most consequential domains for artificial intelligence. People are increasingly turning to AI for help in moments that matter: interpreting a confusing test result at midnight, deciding whether to seek urgent care, or supporting a loved one through a chronic condition. Better information and support can improve outcomes and make care more equitable.
This is where we demonstrate that our values – Kindness, Trust, Quality, Simplicity, Safety & Security, and Evaluation – are not just marketing slogans. They are operational principles that shape product design, engineering trade-offs, and the partnerships we pursue. We listen closely, test rigorously and improve constantly. That commitment shows up in how we build and evaluate models, how we present answers, and how we design user experiences that reduce anxiety rather than amplify it.
Our research on how people are using our AI to support their health makes the opportunity clear. Across Microsoft AI consumer products we handle tens of millions of health questions every day, and a recent deep analysis of half a million Copilot conversations shows people rely on AI for symptom interpretation, test result explanation, and practical care navigation. That scale and intimacy make health a uniquely important focus for MAI: the potential upside is enormous, and the responsibility is correspondingly high.
Our progress to date demonstrates our values in action. With Microsoft AI Diagnostic Orchestrator (MAI DxO), we showed how an AI system could significantly improve clinical reasoning in complex cases. In research settings, MAI DxO gets to the right answer to some of medicine’s most diagnostically complex and intellectually demanding cases, at an accuracy level above baseline models and the physician cohort we tested against.
Building on this work, our strategic collaboration with Mayo Clinic offers the prospect of making expert medical intelligence accessible to millions more who need it. Together we are developing a frontier AI model designed specifically for healthcare, bringing together Mayo Clinic’s world-leading healthcare expertise, clinical health data and longitudinal insights with our advanced AI, cloud, engineering and superintelligence capabilities. The resulting model will first be deployed within Mayo Clinic’s own environment, the world’s leading hospital system, and will aim to support a broad range of clinical reasoning and healthcare use cases, including earlier diagnoses, more personalized treatment decisions and better patient outcomes. Once validated, organizations worldwide will be able to access the frontier AI health model to better support patients, clinicians and consumers. The health model itself will be owned by Mayo Clinic, reinforcing our mutual commitment to patient trust, clinical rigor and responsible stewardship of clinical data and AI.
Advances in health intelligence must be matched by quality in product development and real world deployment. We recently opened Copilot Health in preview for Microsoft 365 Personal, Family, and Premium subscribers in the US – a phased rollout that will let us learn from real users while maintaining rigorous safety and evaluation. Copilot Health brings together your health records, wearable data, and health history into one place, then applies intelligence to turn them into a coherent story. Delivering value means designing for people: simple interfaces, clear citations, and explanations that help users act. We build trust by designing with representative users like the National Health Council while layering in safeguards and pursuing independent verification: Copilot Health’s development and governance is informed by hundreds of clinicians and external reviewers, and our processes have achieved ISO/IEC 42001 certification for AI management systems. These efforts compound: we expect the frontier AI model for healthcare we create with Mayo Clinic to enhance Copilot Health’s capabilities.
The work ahead is substantial, but the direction is clear. By grounding our work and partnerships in our core values, we have the potential to create trusted AI experiences that can help millions of people when it matters most. With rigorous science, intentional partnerships, and a relentless focus on the people we serve, we are committed to making that future real.
