Job Number
1970324837017107-en-1
Overview
At Microsoft AI (MAI) we are pushing the boundaries of technology. We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It’s a time of huge change in the AI landscape, and this role will put you right in the heart of it.
MAI is responsible for Microsoft’s consumer products including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft’s AI ambitions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are seeking a Senior Technical Program Manager, Copilot AI that will operate at the crossroads of product development and implementation process for products and services typically involving large, complex cross-functional implementation with multiple internal teams or external partners shaping the evolution of transformative AI solutions. This role demands deep technical fluency, strategic execution, the ability to scale programs efficiently in a fast-moving environment. You will lead high-impact initiatives, identifying trends in product quality and performance to define or change existing features; prioritizing and delivering on the roadmap; managing project schedules and release plans; monitoring product/service performance and driving continuous improvement in quality, profitability, supportability and delivery. This role requires a balance of technical skills and effective people collaboration skills.
By applying to this Redmond, WA position, you are required to be local to the Seattle area in office 3 days a week.
Responsibilities
Technical Program Ownership & Execution
- Proactively problem solve across engineering teams and shape architecture decisions, optimize system performance, and mitigate technical risks.
- Drive cross-functional technical initiatives in service of business goals, ensuring seamless integration across infrastructure, product features, and operational workflows.
- Continuously analyze and refine processes to improve efficiency, reduce costs, and enhance the user experience. Develop best practices and standard operating procedures (SOPs) for internal teams.
Cross-Team Leadership & Influence
- Act as a technical bridge between engineering, product management, and business teams, ensuring cohesive execution.
- Advocate for scalable development practices, balancing innovation with operational efficiency.
- Ensure project goals are achieved by their assigned date and maintain a sense of urgency to help the team stay focused on task completion.
Data-Driven Decision Making
- Leverage product telemetry, performance metrics, and customer insights to refine technical strategies, identifying opportunities for optimization.
- Ensure measurable impact on quality, scalability, and user experience.
Program Execution & Risk Management
- Own technical program execution, mitigate cross-team dependencies, and ensure timely delivery of product features and infrastructure improvements.
- Design best practices for program governance, ensuring compliance with security, privacy, and operational standards while balancing executional optimization.
- Define and track key performance indicators (KPIs) to measure the success of operations projects and the overall health of the infrastructure.
Qualifications
Required Qualifications
- Bachelor’s Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
- 3+ years of experience leading cross-functional and/or cross-team projects with emphasis on technical infrastructure systems including popular collaboration tool stack technologies
- Proven experience leading large-scale projects, including system upgrades, tool administration and platform wide implementations.
- Hands-on experience with background in administering and optimizing internal tools in the areas of collaboration, program management and ticketing systems.
- Strong analytical skills, with expertise in data-driven decision-making and program optimization.
- Ability to navigate ambiguity, driving clarity and execution in a rapidly evolving tech landscape.
Preferred Qualifications
- Bachelor’s Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
- Experience working with engineering teams, translating technical requirements into scalable implementations.
- Familiarity with cloud infrastructure, distributed systems, or platform engineering.
- Passion for learning new technologies and staying up to date with industry trends, best practices, and emerging technologies in web, mobile development, and AI.
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing requirements and deadlines.
Technical Program Management IC4 – The typical base pay range for this role across the U.S. is USD $119,800 – $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 – $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
#Microsoft #copliot
