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Technical Program Manager – Copilot Memory and Personalization

Mountain View, United States

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Job Number

1970324837113465-en-1

Overview 

As Microsoft continues to push the boundaries of AI, we are on the lookout for passionate individuals to work with us on the most interesting and challenging AI questions of our time. Our vision is bold and broad – to build systems that have true artificial intelligence across agents, applications, services, and infrastructure. It’s also inclusive: we aim to make AI accessible to all – consumers, businesses, developers – so that everyone can realize its benefits.  

Microsoft AI (MAI) is seeking an experienced Technical Program Manager to help build Copilot memory and personalization – AI that remembers, evolves, and grows with each user. You’ll work in a highly collaborative, fast-paced environment to develop systems that deepen memory with every interaction, personalize experiences to reflect each user’s unique style and goals, and make interactions feel more like working with a trusted partner than using a tool.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, MAI employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) or 25 miles (non-U.S., country-specific) of that location. This expectation is subject to local law and may vary by jurisdiction.

By applying to this role based in U.S. Mountain View, CA, you are required to be local to one of these areas and be in office 4 days a week.   

Responsibilities

  • Program Ownership & Execution: Drive end-to-end program management for Copilot Memory & Personalization initiatives, including planning, execution, risk tracking, and delivery. 
  • Cross-Functional Alignment: Partner with engineering, product, privacy/compliance, and design teams to align on program goals, milestones, and deliverables. Ensure dependencies are well-managed and blockers are removed quickly. 
  • Roadmap & Planning: Own program roadmaps for Memory and Personalization, ensuring priorities are clear, aligned with company goals, and sequenced for maximum impact. Lead cycle and release planning processes. 
  • Evaluation & Metrics: Define success criteria and evaluation frameworks in collaboration with engineering and data science. Track progress with dashboards and metrics (e.g., memory coverage, latency, compliance readiness). 
  • Privacy & Compliance Readiness: Partner closely with stakeholders to ensure all Memory & Personalization features meet regulatory and compliance requirements (e.g., opt-out flows, data-type tagging, and DSA obligations). 
  • Process & Efficiency: Improve execution efficiency by driving consistent processes for experiment tracking, flighting, and quality evaluation across squads. Identify gaps and propose solutions.

Qualifications

Required/minimum qualifications 
  • Bachelor’s Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development 
  • OR equivalent experience. 
  • 2+ years of experience managing cross-functional and/or cross-team projects. 
  • 2+ years of experience leading AI-focused products or programs. 

Preferred qualifications 
  • Bachelor’s Degree AND 6+ years’ experience in engineering, product/technical program management, data analysis, or product development 
  • OR equivalent experience. 
  • 6+ years of experience managing cross-functional and/or cross-team projects. 
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). 
  • Prior exposure to Large Language Models (LLMs), evaluation, or human-in-the-loop systems. 
  • Experience working in a startup like environment. 

Technical Program Management IC4 – The typical base pay range for this role across the U.S. is USD $119,800 – $234,700 per year. 
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 – $258,000 per year.

Technical Program Management IC5 – The typical base pay range for this role across the U.S. is USD $139,900 – $274,800 per year. 
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 – $304,200 per year.
  
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay   
  
Microsoft will accept applications and processes offers for these roles on an ongoing basis.

#MicrosoftAI #Copilot 
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