Job Number
1970324837017138-en-2
Overview
At Microsoft AI (MAI) we are pushing the boundaries of technology. We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate
impact. It’s a time of huge change in the AI landscape, and this role will put you right in the heart of it.
MAI is responsible for Microsoft’s consumer products including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft’s AI ambitions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are seeking a Technical Program Manager, Copilot AI, that will operate at the crossroads of product development, customer insights, and research, shaping the evolution of transformative AI solutions. You will own and drive complex technical programs, ensuring seamless collaboration between engineering, product, and business teams. This role requires a balance of technical skills and effective people collaboration skills.
By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco OR Seattle area in office 3 days a week.
Responsibilities
Manage Product Feedback Lifecycle
- Oversee end-to-end customer feedback processes, including triage, reporting, dashboard development, and analysis.
- Ensure Copilot experiences are refined based on data-driven insights, addressing customer needs with high quality and efficiency.
Champion Product Quality & Continuous Improvement
- Analyze customer feedback across multiple channels, synthesizing trends to identify areas for enhancement.
- Develop robust quality improvement frameworks that proactively address product issues and elevate user experience.
Enable Cross-Team Collaboration
- Partner with engineering, data science, and product teams to align objectives, track key deliverables, and streamline execution.
- Proactively communicate program status, risks, and dependencies, ensuring effective cross-functional coordination.
Leverage Data to Drive Decision-Making
- Work closely with analytics teams to define key success metrics, correlate product improvements to usage patterns, and shape roadmap priorities based on quantifiable insights.
Foster a High-Performing, Growth-Oriented Team
- Support mentorship and vendor resource management, sharing best practices and fostering an environment where team members feel empowered to innovate, learn, and grow.
Apply Technical Expertise to Enhance Product Execution
- Dive deep into product architecture and system design, collaborating with engineering teams to resolve root causes, refine technical implementations, and optimize workflows.
Drive Scalable Solutions for Operational Excellence
- Design and implement repeatable processes and frameworks that scale alongside product complexity and organizational growth, ensuring operational stability and continuous improvement.
Qualifications
Required Qualifications
- Bachelor’s Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Bachelor’s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 4+ years experience managing cross-functional and/or cross-team projects
- Familiarity with cloud infrastructure, distributed systems, or platform engineering.
Technical Program Management IC3 – The typical base pay range for this role across the U.S. is USD $100,600 – $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 – $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
#MicrosoftAI #copilot
