Job Number
1970324837014076-en-3
Overview
As Microsoft AI we are pushing the boundaries of technology.
We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It’s a time of huge change in the AI landscape, and this role will put you right in the heart of it.
As a Principal Technical Program Manager, Copilot AI, you will operate at the crossroads of product development, customer insights, and research, shaping the evolution of transformative AI solutions. You will take charge of the customer feedback lifecycle, driving strategic prioritization, comprehensive documentation, and deep analysis to enhance product experiences. By championing product excellence, you will synthesize diverse feedback channels into actionable insights, streamline processes, and uphold the highest standards of quality, ensuring continuous improvement and impactful features for our customers.
We are looking for candidates who:
- Are passionate about deeply aligning with customer engagement and feedback.
- Are keenly aware and able to manage timelines and schedules of mission critical launches.
- Take the initiative and enjoy building world-class consumer experiences and products in a highly collaborative, fast-paced environment.
- Savvy with data and deriving insights from customer feedback, and triage issues until fully resolved.
- Bring an abundance of positive energy, empathy, and kindness, in addition to being highly effective.
- Effectively manage multiple responsibilities and can adjust to shifting priorities.
Our newly formed organization, Microsoft AI (MAI), focuses on Copilot and other consumer AI products and research. We combine world-class AI research together with top notch design and product craft. The wider team is responsible for Copilot, Bing, Edge, and generative AI research, while the Mobile Engineering team is responsible for leading and building the mobile experience of Copilot on iOS and Android, collaborating closely with our Product Management, Design and AI Research teams. This role requires a balance of technical skills and effective people collaboration skills.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this U.S. Mountain View, CA OR Redmond, WA OR New York, NY position, you are required to be local to the San Francisco area OR Seattle area OR New York area and in office 3 days a week.
Responsibilities
- Product feedback life cycle: Manage, coordinate and execute end-to-end customer feedback process, specifically focused on triaging, reporting, dashboard, analysis , ensuring our Copilot experiences are delivered to address customer issues with high quality.
- Champion Product Quality: Review customer feedback across many channels, provide deep analysis and improve processes and maintain robust product quality for users worldwide.
- Coordinate Cross-Team Collaboration: Work closely with engineering, data science, and product stakeholders to align on goals, track deliverables, and communicate status updates effectively.
- Leverage Data & Insights: Collaborate with analytics teams to define key success metrics, correlate improvements to usage, and influence roadmaps based on data-driven insights.
- Foster a Growth Mindset: Mentor team members, Manage vendor resources, share best practices, and cultivate a culture where everyone feels empowered to innovate, learn, and grow.
- Apply Technical Expertise: Dive deep into product and system architecture to better understand root causes, shape solutions, and drive high-impact improvements with engineering partners
- Drive Scalable Solution: Design repeatable processes and frameworks that scale with product complexity and organizational growth, ensuring operational stability and continues improvement
- Embody our Culture and Values.
Qualifications
Required Qualifications
- Bachelor’s Degree AND 6+ years experience in product/technical program management or software development
- OR equivalent experience.
- 3+ years of experience managing cross-functional and multi-disciplinary projects, including customer support, product feedback, project management, and collaboration with various teams to execute them.
- Experience in coordinating ML-powered products.
Preferred Qualifications
- Bachelor’s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 4+ years’ experience managing cross-functional and/or cross-team projects.
- 3 years of experience in managing projects directly involved with customer & product feedback areas in a global setup.
- Technical depth in software development, data science and machine learning. While you are not expected to write code on the critical path, you’re able to build dashboards, execute queries, reason over large amounts of data, and speak the language of the engineers and researchers you work with.
Technical Program Management IC5 – The typical base pay range for this role across the U.S. is USD $137,600 – $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 – $294,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
